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Telemedicine Survey

2018 U.S. Telemedicine Industry Benchmark Survey

REACH Health is pleased to announce the release of its 2018 U.S. Telemedicine Industry Benchmark Survey. More than four hundred healthcare executives, physicians, nurses and other professionals participated in the telemedicine survey. It remains the most comprehensive annual examination of the industry.

These participants provided input related to their priorities, objectives and challenges, telemedicine program models and management structures, service lines and settings of care, and their telemedicine platforms. Customers of REACH Health comprised 5% of total survey participation.

This fourth annual report examines the telemedicine survey results and includes detailed findings such as the program attributes that are correlated with success. Several multi‐​year trends were observed and analyzed. Several new topics, such as prevailing opinions on telemedicine parity laws, are examined in detail.

Ultimately, I believe the survey is a must‐​read for any stakeholder looking into how healthcare organizations are implementing their telemedicine programs, the keys to successful implementation, and the challenges they may face. The current survey [2018] builds upon trends seen in previous surveys and continues to offer fresh insight and hope into a quickly maturing healthcare sector.”

– Rene Quashie, Healthcare Senior Counsel, Cozen O’Connor

Summary of Telemedicine Survey Findings
Here are a few key findings from the 2018 U.S. Telemedicine Industry Benchmark Survey:

  • The top four objectives of respondents’ telemedicine programs are patient‐​focused, a trend observed since this survey was launched in 2015.
  • Almost half of respondents are taking an enterprise approach to telemedicine, a 23% increase from 2017.
  • Reimbursement continues to be one of the top challenges for telemedicine programs, a trend persisting since this survey’s inception in 2015.
  • Clinics and private practices are among the care settings showing the strongest growth since 2015.
  • Psychiatry and dermatology are among the specialties showing the strongest growth since 2015.
  • Clinical documentation is a key component in two of the top three most valuable telemedicine platform features.
  • Of those participants using their EMR system as their telemedicine platform, nearly half are documenting in the EMR after remote consultations have ended.

Supporting metrics for these and other key findings are examined in further detail. The full survey report contains numerous additional insights and is available free of charge.

Thanks to Participants and Co‐​Promoters
A heartfelt thanks to all the survey participants for sharing their perspectives – this report would not be possible without their input. Additional thanks to our co‐​promoters of this year’s survey, including the Mid‐​Atlantic Telehealth Resource Center, Upper Midwest Telehealth Resource Center, Great Plains Telehealth Resource & Assistance Center, and InSight Telepsychiatry.

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