Here at REACH Health we are deeply committed to our customers’ success. This commitment is evident not only in the quality of our software; but also in the services, training and support we provide to ensure successful implementations and program sustainability for every customer. With customers that include some of the most successful telemedicine networks in the country, we understand what it takes to build an effective program.
Our assistance begins before you become a REACH customer. For example, we’ve helped many healthcare providers conduct business analyses to determine the optimal model, scope and roll-out plan for their telemedicine programs. Our assistance is provided via multiple avenues, each focused on helping you achieve your goals:
Proven Program Implementation: Our implementation team has helped hundreds of healthcare providers both large and small successfully launch their telemedicine programs. Our proven methodology helps pave the way to a successful telemedicine program through the collaborative process of appropriately mapping workflows and clinical processes to ensure your success. As each client is unique, the process is tailored to the needs of each organization.
“There are many factors at play at the beginning of any telemedicine program, and the REACH Health implementations team helped us set logical priorities and address each step thoroughly and efficiently. They were well-organized and experienced, which was especially important since our hospitals didn’t have previous experience with telemedicine.”
– Wendy Barrilleaux, Director of Stroke Services
Clinical Workflow Mapping: During the implementation process, our clinical experts will review your existing clinical workflows and protocols, and using the REACH Consult Designer, configure the content and behavior of the Clinical Widgets as well as the workflows to mirror your environment. We will also assist in optimizing content, system behaviors and workflows to ensure that you can realize the full benefits of the REACH telemedicine platform. The REACH team will identify any gaps or barriers in existing processes that could create potential challenges to the successful integration of telemedicine into your organization. In addition, the team can share proven telemedicine workflows and provide insight into “best practice” methods that may improve or streamline your processes. An important goal throughout the implementation process is to incorporate telemedicine in a way that makes sense for your organization and causes minimal disruption to existing structure.
This process of understanding the client’s current state and mapping a path to workflows that incorporate telemedicine has helped our clients’ transition more smoothly and improve staff adoption of telemedicine.
Training and Consulting Services: Our experienced clinical educators provide training that is tailored to your bedside clinicians, remote physicians and your telemedicine program administrators. This education goes beyond simply establishing proficiency on the system as we strive to help your program coordinators understand best practices for program growth, potential pitfalls, and guidance on improving your program. As a key component of our training methodology, testing and mock-consults precede every go-live to ensure that the system is functioning properly and everyone involved is fully prepared.
“We at Mountain Point Medical Center are very dedicated to providing our patients with the best possible care through telemedicine. The training provided by REACH Health’s clinical educators was essential to the success of our telemedicine program. The clinical educators were registered nurses, and their hospital background made them very effective at communicating with our team. We were pleased that the training went beyond using the software and into topics that facilitate the long-term success of our program such as best practices and key metrics to examine. The REACH team also spent a significant amount of time with our partner hospital in which our consults are taking place.”
– Thomas Thornton, Trauma Coordinator
Mountain Point Medical Center
Hardware Guidance and Provisioning: One of the many advantages of the REACH platform is the unprecedented flexibility in endpoint options, including carts, laptops and tablets. You have the freedom of choice to select the devices that are most appropriate for each care setting. In many cases, you may already have the necessary devices, but if not, we will work closely with you to evaluate your requirements and provide specific recommendations and/or provision end-point devices optimized for each setting.
“I would recommend your group to anyone wanting to start up a telemedicine program”
– Lisa Byroads, Stroke Program Coordinator
Greenwood Leflore Hospital
Contact us to learn more about Professional Services from REACH Health.