We approach each customer relationship with an emphasis on serving as a dedicated partner with a vested commitment to your success. With this goal in mind, REACH Health is pleased to offer telemedicine program assistance for each customer. Based on our own clinical heritage and on-staff clinical expertise – along with the numerous achievements of our customers – we help healthcare providers take their telemedicine initiatives to the next level.
REACH telemedicine program assistance extends far beyond system implementation and training. Our program assistance focuses on key facets such as territory analysis, legislative trends (which facilitate or hinder telemedicine program growth), opportunities for recruiting telemedicine partners, expansion into new care settings and specialties, and more.
Once your telemedicine program has launched, we provide multiple layers of ongoing support. Our 24/7 US-based customer support offers prompt responses to your inquiries. The customer support team has deep product knowledge and makes quick, effective issue resolution their top priority.
Each customer is assigned an Account Manager who strives to become intimately familiar with your program. Serving as an extension of your team, your Account Manager provides ongoing support, advice and counsel to help you ensure continued program success.
“Our Account Manager is an invaluable resource. He’s developed thorough knowledge of our program and objectives, and serves as a strategic resource to me, offering proactive recommendations and guidance as well as helping us to collaborate with other providers that face similar challenges and opportunities.”
– Ellen Debenham, Neuroscience Telehealth Program Manager
Medical University of South Carolina
Additionally, REACH Health offers customers a wealth of case studies, best practices, white papers and webinars in the Telemedicine Success Resource Center. This library of resources is continually expanding and available on demand. Topics include technology and networking, flexibility and expansion, regulatory risks, financial considerations such as compensation models and ROI, and more.
“I would recommend your group to anyone wanting to start up a telemedicine program”
– Lisa Byroads, Stroke Program Coordinator
Greenwood Leflore Hospital
Contact us to learn more about Program Assistance services from REACH Health.